CRM (Customer Relationship Management: a customer-centric business strategy) is a tool primarily designed for the sales and customer service teams at travel agencies.
It allows you to identify and manage customer needs with clear objectives: to attract, retain, and build loyalty among customers and travelers.
You will streamline your sales efforts, turning them into direct and concrete actions.
Integration with theFrontOffice (issuing travel agency back office)is the key to effective teamwork.
Do you want to improve your conversion rate through better customer management and follow-up? Your travel agency can easily boost sales by implementing an effective lead follow-up system.
- Customer service: building customer loyalty.
- Time management: maximizing profitability.
- Excellent data synchronization: close more sales.
- Process automation: raising the standard of service quality.
- Marketing campaigns: attracting new customers.
- Integration with Microsoft Outlook: Keep track of all emails sent to your client.
- Integration with the phone system: How much time do you spend with each customer?
- Integration with FrontOffice (travel agency back office): two-way communication between the CRM and FrontOffice to maintain a single customer database.